shipping & Returns Policy

* Delivery available only within Europe

Payment Terms:

Paypal and Stripe are the preferred payment method.

All prices are subject to VAT.
The prices include delivery.

Delivery Timeline:

Orders will be delivered within 7 business days following order approval and full payment completion.

Return Policy:

Returns are accepted within 30 days, provided the products are sealed, unused, and in their original packaging and shipping packaging.
Returns must be coordinated in advance.
Refunds or exchanges will be processed after the returned items are received and inspected.

Product Delivery and Ordering Information

Delivery:

Products are delivered directly to the address you provided with this purchase.

Order Quantities:

Since our kits are hermetically sealed, we provide two red sample kits for your evaluation. We recommend opening one kit to review its contents and keeping the other sealed as a display for your team.

The total cost for both sample kits is €138, and this amount will be fully deducted from your first stock order. Enjoy a risk-free opportunity to experience JOOLE before full integration.

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For wholesale prices for hotels and cruise line and more information please contact us at:
info@lovejoole.com

Delivery Information :

Delivery is subject to stock availability. We will notify you regarding current inventory status or provide an estimated delivery date.

Order Confirmation Process

Once your order is processed and details are confirmed, you will receive a confirmation email from orders@lovejoole.com, including an attached invoice detailing transaction and payment terms.